Section 5: WE ARE HERE TO SUPPORT YOU

1. YOUR ACCOUNT MANAGER

As soon as you log into the Client Portal, you are assigned an Account Manager. All the contact details for your Account Manager will be available in the Client Portal.

The role of your Account Manager is to educate and guide you on all the services that we provide as well as ensuring that you have access to these services.

You will receive an introductory phone call from your Account Manager. During this your Account Manager will also assess if you need more information about one of our courses if you simply want to open a trading account or if you would like to become one of our Introducing Brokers. All the Account Managers can assist with all 3 of these things.

Please make use of your Account Manager – they are there to help you.

2. TECHNICAL SUPPORT TEAM

We have a team of Support Staff who are on duty 7 days a week during our Support Hours. This team can be accessed easily and quickly through the LiveChat functionality found in the Client Portal. Through this LiveChat you will be able to chat directly with all our various Departments.

You are also able to log a Help Desk Ticket requesting support. This can be done by logging into the Client Portal. The response time to these tickets will be much slower than the LiveChat response times, please keep this in mind when you decide which channel to use.

3. TRADING SUPPORT TEAM

We want you to become the best trader that you can be, so that you can remain a long-term QuickTrade client.

To make your experience with QuickTrade positive and lucrative, we offer all our clients a superior level of both support and service. It is important to us that you are meeting your trading goals and exceeding your expectations.

There will be times that you lose money, either because you got a little too greedy or because you did not manage your risk correctly. Our Trading Support Team are available to help you manage these losses by offering advice and assistance so that you can understand where you went wrong.

You can access this team of experts easily and quickly through the LiveChat facility. We want you to succeed as much as you do, so take advantage of the help and support we offer.